Privacy Policy – Pine Straw Heroes
How We Use Your Information
Pine Straw Heroes uses collected data to:
- Detect and prevent technical issues or fraudulent activity
- Analyze web traffic and user engagement to improve our website and services
- Respond to customer support requests and inquiries
- Communicate with you about quotes, appointments, and service updates
- Provide, maintain, and enhance our delivery and installation services
We do not sell, rent, or trade personal data to any third parties.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Customer communications, service records, and related information are stored securely and deleted once no longer needed to provide our services or comply with legal requirements.
Disclosure of Your Information
We do not share your personal information with third parties except when necessary to operate our website or deliver our services — such as payment processors or trusted service platforms. These partners are contractually required to maintain confidentiality and data security.
We do not share personal or mobile (SMS) data with third parties for marketing purposes. SMS messages are used solely for communication related to your Pine Straw Heroes services, appointments, or updates. You can opt out of SMS communications at any time by following the opt-out instructions within messages or contacting us directly.
Security of Your Data
We take reasonable administrative, technical, and physical precautions to protect your personal data from unauthorized access, alteration, disclosure, or destruction. While we follow industry best practices, please note that no method of transmission over the internet or electronic storage is completely secure, and therefore we cannot guarantee absolute protection.
Your Data Rights
Depending on your location, you may have the right to:
- Request access to and receive a copy of the personal information we hold
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Restrict or object to the processing of your personal data
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites or services not operated by Pine Straw Heroes. We are not responsible for the content, security, or privacy practices of these external sites. We recommend reviewing the privacy policies of any external sites you visit.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Pine Straw Heroes
📍 Birmingham, AL
📞 (205) 660-7000
📧 pinestrawheroes@gmail.com
Last Updated: February 12, 2026
